Your Privacy Is Our Responsibility

1 Scope of Data Collection

During registration and use of the 399b platform, we may collect the following types of information. There is a specific and legitimate reason behind collecting each piece of data:

• Identity Information: Your full name, date of birth, national ID number (for identity verification), and photo.
• Contact Information: Mobile number, email address, and residential address.
• Account Information: User ID, password (stored in hashed form), and account activity history.
• Financial Information: Records of deposits and withdrawals made via bKash, Nagad, Rocket, Upay, or bank transfer.
• Device & Technical Information: IP address, browser type, operating system, device ID, and session-related logs.
• Gaming Activity: Betting history, game preferences, bonus usage, and responsible gaming-related information.

2 Purpose of Data Use

Collected information is used only for the legitimate purposes listed below. 399b never sells your information for unauthorized commercial purposes:

• Creating accounts, verifying identity, and ensuring secure login.
• Processing deposits, withdrawals, and bonuses.
• Providing 24/7 customer support and resolving complaints.
• Preventing fraud, money laundering, and unauthorized activity.
• Ensuring responsible gaming and identifying at-risk behavior.
• Improving platform quality and delivering a personalized gaming experience.
• Meeting applicable legal and regulatory obligations.

3 Data Storage & Security

399b treats the protection of your data as its highest priority. We use industry-standard technical and administrative measures to keep your data safe from unauthorized access, modification, disclosure, or destruction.

• SSL/TLS Encryption: All data transmission between the platform and your device is secured with 256-bit SSL encryption.
• Password Hashing: Your password is never stored directly — only a one-way cryptographic hash is kept.
• Access Control: Employees are only permitted to access the information necessary for their specific role (least-privilege principle).
• Regular Audits: Our security team conducts regular system audits and identifies potential vulnerabilities.
• Data Backup: Your data is regularly backed up in a secure and encrypted environment.

4 Sharing Data with Third Parties

399b never sells your personal information. However, in certain limited circumstances, necessary information may need to be shared with trusted partners:

• Payment Processors: Only the financial information required to complete transactions is shared with payment partners such as bKash, Nagad, Rocket, Upay, and banks.
• Technology Providers: Technology partners required to operate the platform — they work under strict confidentiality agreements.
• Legal Authorities: Information may be provided as required by court order or applicable law.
• Fraud Prevention Services: Limited information may be shared with identity verification and risk assessment agencies to ensure platform security.

Outside of the cases listed above, your explicit consent will be obtained before sharing your information with any third party.

5 Cookies & Tracking Technologies

The 399b platform uses cookies and similar technologies that are stored as small data files in your browser. These technologies help improve your experience:

• Essential Cookies: Indispensable for login status, session security, and core platform functionality.
• Functional Cookies: Remember your language preferences, display settings, and personalized experience.
• Analytical Cookies: Used to analyze platform usage and improve services — this data is processed in aggregate form.

You can control or decline cookies through your browser settings. Keep in mind that disabling certain cookies may prevent some platform features from working correctly.

6 Your Rights & Controls

You have important rights over the information associated with your account at 399b. We are committed to respecting these rights:

• Right of Access: You can request a copy of the information we hold about you at any time.
• Right to Rectification: If your information is incorrect or incomplete, you can request that it be corrected.
• Right to Erasure: In certain circumstances you may request that your personal information be deleted, though some data may need to be retained due to legal obligations.
• Right to Object to Processing: You may object to your information being processed for specific purposes.
• Data Portability: In some cases you may request that your data be provided in a structured, machine-readable format.

To exercise these rights, contact our support team at [email protected]. We will respond to your request as quickly as possible within legal limits.

7 Payment Data Privacy

The privacy of financial transactions is especially important to 399b. All transactions made via bKash, Nagad, Rocket, Upay, and bank transfer are handled in accordance with the highest security standards:

• We never store your full bank account number or mobile banking PIN on our servers.
• Information required for payment processing is exchanged only with the relevant payment gateway through encrypted channels.
• Records of every transaction — with a minimum deposit of ৳300 and a minimum withdrawal of ৳500 — are stored securely.
• If a suspicious transaction is detected, we will notify you immediately and take steps to protect your account.

8 Protection of Minors

399b is a 21+ platform. We never knowingly collect or process information from anyone under the age of 21.

We carry out an age verification process at the time of registration. If we become aware that a minor has registered on the platform, we will immediately close that account and securely delete the collected information. If a parent or guardian suspects their child is using this platform, please contact us at [email protected].

9 Data Retention Period

We retain your information only for as long as necessary. Generally:

• Active Account Data: Retained for as long as the account remains active.
• Transaction Records: Retained for the period required by legal and regulatory requirements.
• Closed Account Data: Even after an account is closed, certain information may be retained for a specified period for legal reasons.

After the specified period, data is securely deleted or anonymized.

10 Policy Changes & Notifications

This privacy policy may be updated to keep pace with changes in technology, law, and our services. For important changes, we will:

• Send a notification to your registered mobile number or email.
• Display a clear notice when you log in to the platform.
• Give you sufficient time before the updated policy takes effect.

Continued use of the platform after a notification will be taken as your agreement to the updated policy. If you do not agree with the changes, you will be given the option to close your account.

11 Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact the 399b support team. We are able to respond in both Bengali and English:

• Live Chat: Available 24/7 on the platform — get an instant response in Bengali.
• Email: [email protected] — For privacy-related requests, write "Privacy Request" in the subject line.

We take every privacy-related request seriously and make every effort to resolve it through the proper process.