Safe & Responsible Gaming at 399b
Gaming should be a source of fun — not stress or anxiety. At 399b we are committed to your healthy and safe gaming experience, and the right tools and support are always ready for you.
Why Responsible Gaming Matters
Online gaming is a great source of entertainment. However, if it goes out of control, it can have a negative impact on personal and family life. 399b believes that every player should know their own limits and play accordingly.
Before joining our platform, keep in mind — gaming is for entertainment only. Never game in hopes of recovering losses or as a way to solve financial problems. At 399b we are here for you to make every session enjoyable and in control.
Play for fun, not to chase losses
Gaming is a leisure activity. Never place more bets trying to recover money you have lost — doing so only makes the situation worse.
Set a budget within your means
Only use money for gaming that you can afford to lose without it affecting your daily life. Never spend money set aside for rent, food, or essential family expenses on gaming.
Keep your time in check
Set a time limit before each session. Take breaks from long continuous gaming sessions and spend time with family and friends.
Keep your emotions in check
Avoid gaming when you are feeling down, excited, or under stress. Playing in a healthy state of mind leads to better decision-making.
399b's Responsible Gaming Features
399b provides several effective tools and features to keep your gaming experience safe and enjoyable.
Deposit Limit
Set a daily, weekly, or monthly deposit cap. You decide how much can be deposited — 399b will enforce it and will not accept deposits beyond that amount.
Temporary Break (Time-Out)
If you feel you need a short rest, you can put your account on a break for a set period. You have the option to choose a time-out ranging from 24 hours to several weeks.
Self-Exclusion
For long-term support, you can exclude yourself from the platform. Once this step is taken, your account cannot be reactivated before the set period ends.
Session Timer
Monitor the time spent in each gaming session. You will receive an alert when the set time is up, reminding you to take a break.
Gaming History Review
You can view your full deposit, withdrawal, and gaming history at any time. Analysing your own habits is an important part of responsible gaming.
24/7 Support
If you ever feel something is wrong, contact the 399b support team. Support is available in Bengali via live chat or email.
Recognising the Signs of Problem Gaming
Certain behaviours can indicate a gaming problem. If you notice any of the following signs in yourself, do not hesitate to seek help.
Acknowledging the problem takes courage. 399b is always here to ensure you get the right support. If you or someone in your family is experiencing any of the signs below, contact us immediately.
You are spending more than your budget and repeatedly depositing beyond your plan.
You are placing larger bets trying to recover lost money and finding it hard to stop playing.
Gaming is causing problems in fulfilling responsibilities toward family, friends, or your career.
You find yourself borrowing money or dipping into savings to fund gaming.
Gaming is being used as the only way to cope with a low mood or stress.
You are hiding how much you are gaming from family or friends.
Tools to Help Yourself
After logging into 399b, these protective features can be activated from Account Settings.
Set a Loss Limit
Set a daily or weekly loss cap. Once the limit is reached, gaming will automatically be paused temporarily.
Increasing the deposit limit is not straightforward
Once a deposit limit is lowered, it takes effect immediately. However, increasing the limit requires a waiting period — this protects you from depositing more on impulse.
Voluntary Self-Exclusion
If you feel you need a complete break for a specific period, choose self-exclusion. During this time your account will be locked and no promotional communications will be sent to you.
Reality Check Reminder
A pop-up message at set intervals will let you know how long you have been playing. This helps you stay aware and take breaks as needed.
We strictly enforce the 21+ age rule
Contact & Support
If you have any concerns about gaming, the 399b support team is always here — in Bengali, 24 hours a day, 7 days a week.
Contact the 399b Support Team
If you have any concerns about your gaming experience, or need help activating a deposit limit or self-exclusion, contact our team.
- Live Chat — direct support available 24/7 in Bengali and English
- Email: [email protected] — send any question or request
Our support team provides full assistance without compromising your privacy.
Information for Family Members
Concerned about a family member's gaming habits? You can also contact us.
- Request a third-party self-exclusion on a loved one's account
- Talk to our support team to learn more about responsible gaming
- Seeking help is a sign of courage — we help without judgment